How to Obtain a Refund:

Once you obtained a written appraisal from an Independent Gemologist that clearly shows the product purchased from Elsarings.com to be defective, or not what the description states, or not the quality it was represented when sold – and what you want is a refund vs. an exchange – call our customer service dept. to obtains a return authorization number.

How to return an order:

1. Obtain the Return Authorization Code: Call Elsarings.com customer service at (800) 440-3572 to obtain a return authorization number. Complete the return form provided with the original packing materials. Once you have obtained your Return Authorization Code, write it on the Returns Label found at the bottom left of the packing slip.

2. Packing your order: Secure your item(s) and all the original packing materials, including the return form, packing slip and the diamond certificate (a $200 replacement fee will be charged if the GIA certificate is not returned) and enclose all original packaging, including diamond certificates and appraisal forms. Use the original delivery box, if possible, or return the merchandise in a plainly wrapped cardboard box (the post office has these available if you do not).

If you do not have the Returns Label found on the original packing slip, then please enclose a document listing the following information fields:

•     a. Your name
•     b. Your return address
•     c. Daytime phone number
•     d. Original order number
•     e. Return Authorization Code     
  
  

**NOTE: Do not write Elsarings.com, jewelry, diamonds or other luxury-related words anywhere on the package.

US customers

International Customers
If your order is valued at under $500, you can ship it back by any carrier.

For returns of over $500, customers will have to get items insured by a 3rd party insurance company like One Service or Malca Amit. (FedEx and UPS will not insure international orders over $500.). Elsarings.com is not responsible for arranging coverage/insurance for any returns.

4. Mail the package to:
The EJC Corp.
2263 route 110
Farmigdale, NY 11737

Return Process

Our laboratory will inspect and verify the condition of the item once we receive the return. Returns take approximately five business days to process upon receipt of the item. The original Elsarings.com security tag must still be on the item in order for refunds to be processed. Elsarings.com will refund the full cost of the item EXCLUDING shipping**, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.
** If an order shipped is defective, then Elsarings.com will only reimburse shipping and handling up to a max of $15.

Conditions of return
a. Packages without a return authorization number will not be accepted for refund.
b. Items must be returned in the same condition as it was sent from Elsarings.com within 30 days from the date of SHIPMENT. Orders received after this date will not be accepted for a refund, exchange or repair.
c. Any returns showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Elsarings.com), or damaged in any way will not be accepted for return.
d. Custom orders like orders with engraving, special finger sizes cannot be accepted back for a return (refund, exchange or repair).
e. Badly packed or uninsured items will not be accepted.

Click here to get the Printable Return Form.