What does “Zero Percent Chargeback” have to do with customer satisfaction?
How would you know which company was really achieving customer satisfaction?
Everyone claims to be service oriented, have good quality merchandise, and good prices.
The fewer times people return jewelry they bought from a company is one good indicator.
Read what one professional’s research found out about customer satisfaction, and then ask yourself whether you wouldn’t feel more comfortable doing business with such a reputable and customer oriented company, too.
I am a "Portfolio Manager" at First Data Merchant Services, Melville, N.Y. We process Visa/MC transactions for a vast array of merchants throughout the United States. Looking for a business I could trust to purchase an engagement ring, I decided to research which jewelry companies had the lowest percent return and chargeback ratio. I found that Elsarings.com had a less than two percent return ratio, followed by a zero percent chargeback ratio, the best in the jewelry industry.
Zero Percent is simply unheard of in any industry, especially in the jewelry industry, especially with Internet Jewelers.
After doing business with you I understand why. Internet shoppers would be well advised to use your services.
With much Thanks,”
First Data Merchant Services