If you're not satisfied you can return the item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance Dept.

* Please note that: items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than Elsa Rings), or damaged in any way cannot be accepted for return. Returns with no Elsa Rings return code, and packages that are improperly packaged or uninsured will be refused receipt.

Call our customer service dept. to obtain a return authorization number at 1-800-440-3572.

Obtaining Return Authorization

Receiving a Refund for Loose GIA Certified Diamonds:

Return must be Within THIRTY (30) DAYS.

Included must be all the original packing boxes, including the receipt, packing slip and the diamond's GIA certificate. (You may be liable for the $250 replacement cost if the Diamond's GIA certificate is not returned.) Enclose all original packaging and use the original delivery box, if possible. You must have return authorization written on the return form in order to receive refund or exchange.

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at rings@elsarings.com.

* Elsa Rings will not be responsible for loss or damage of return shipments.*